Description : Guest Service Agent. Company : Pan Pacific Hotels Group. Location : Australia+1 location

Australia

Rooms

Job Grade Full Time, Part Time and Casual

Pan Pacific Hotels Group is a global hospitality company that owns and/or manages more than 50 hotels, resorts and serviced suites across three brands – “Pan Pacific”, PARKROYAL COLLECTION, and PARKROYAL – encompassing more than 30 cities across Asia Pacific, North America and Europe.

Pan Pacific Hotels and Resorts delivers sincere and graceful service to every guest with a passion for excellence.

At Pan Pacific Perth, our guests and our associates are the heart of everything we do. We bring together the renowned hospitality of the Group through personal touches and thoughtful service delivered by our warm and welcoming team. Occupying a premium address on Adelaide Terrace, the hotel is home to the largest number of luxury guest rooms and suites in the heart of Perth and just a short walk to an abundance of shops and dining outlets in the city.

The Role

We are seeking enthusiastic customer-focused Guest Service Agents to join our Front Office Team. The Guest Service Agent will be responsible for providing exceptional customer service to all guests of the Hotel. You will be the face of our hotel and have a direct impact on the guest experience.

Reporting to the Director of Rooms, the ideal candidate will be motivated, personable and outgoing. There are full-time and Part-time opportunities and the successful candidates will receive a competitive hourly rate along with other benefits that we offer!

Talent Profile

WHAT YOU DO:

• Ensures delivery of high-standard customer service to all guests
• Advises guests on local events, transport, and tour services;
• Maintains current knowledge of hotel daily events, promotions, and departmental operating hours
• Understands guest billing process as per received reservation
• Capitalises on opportunities to upsell the Hotel, facilities, and outlets
• Ensures Hotel departments are updated on relevant guest information

ROLE REQUIREMENTS:

• Previous experience in a similar role
• Excellent time management and communication skills
• Exceptional rapport-building skills
• Proficient in modern technology
• Knowledge of the Opera PMS is desirable
• Tertiary qualification in hospitality, tourism, or related discipline (preferred)
• Flexibility to work evenings, mornings, afternoons and weekends

How to Apply

Working as part of the Pan Pacific Hotels Group, you will have the opportunity to work alongside some of the most awarded and respected professionals in their respective fields in a fun, professional, and supportive environment.

As a valued member of our team, you will enjoy:

• Access to employee benefits such as complimentary shift meals and discounts for accommodation and outlets worldwide
• Access to internationally recognised learning and development programs and opportunities
• Access to an employee assistance program and paid parental leave benefits
• Being part of a diverse and inclusive team, passionate about their work
• Discounted onsite parking
• BUPA Healthcare – Discount

Our values of Integrity, Teamwork, Results, Respect and Creativity are at the core of what we do. If you share our values and are passionate about hearing more about what we have to offer, please apply!